As part of the repair process, it may sometimes be necessary to re-format the computer’s internal or external hard disc drive(s) and/or to re-install the Microsoft Windows® operating system (or similar). Both these procedures are carried out only as a last resort and after PCSimple has attempted all other means of repair.

All data, regarded by the customer as either required, important and/or critical, should be backed up (saved to another hard disc drive or to removable media, for example, a CD-R or DVD-R disc) prior to any such re-installation of software such as Microsoft Windows®, or the re-formatting of your computer’s internal or external hard disc drive(s). Re-formatting of the hard disc drive(s) means that all data will have been erased. The computer will have been returned to “Factory Settings” after re-installing Microsoft Windows® in other words, to the state it was in when it left the manufacturing facility. The backed-up data can then be re-installed on the computer.

Computer data can be lost for a number of reasons: for example, problems affecting the computer’s internal or external hard disc drive(s), by a virus or spyware infection, corruption of data files and/or folders. The only effective safeguard against the risks associated with loss of data is to maintain a regular and systematic backup procedure. PCSimple will be pleased to advise on this.

For PCSimple Ltd, the protection of a customer’s personal or business data is a matter of course. PCSimple Ltd ensures that all its managers, engineers and field technicians observe the standards of the Data Protection Act 1998 and act in accordance with the regulations contained therein.

Personal data contained on, or transferred from, PCs, terminals and hard drives or disks shall, at all times, be processed fairly and lawfully and anonymised.

With the exception of a customer’s personal contact details and the details of all transactions with PCSimple Ltd, all other data, however sourced and necessarily held on our computers or external hard drives or disks during the execution of the works, shall be deleted, using a secure format, on completion of the works.

PCSimple Ltd is careful to protect personal data and the details of any transactions a customer makes with us over the Internet. 

PCSimple No-Fix-No-Fee Policy

Our No-Fix-No-Fee policy means simply that if PCSimple does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made.

Exclusions to the No-Fix-No-Fee policy

When the customer requests PCSimple not to proceed with a repair which it is able to effect to resolve the problem.

When PCSimple is able to resolve the problem, or effect the repair, but the customer does not possess the required software disc or product key. If the computer’s Operating System is to be re-installed, the customer must provide PCSimple with an original licensed Operating System disc and a valid Product Key.

When PCSimple provides a clear and precise diagnosis of a failed component but the customer decides not to proceed with the replacement.

The policy does not apply to data recovery, virus or spyware problems, issues with third parties or to cases in which the computer suffered from power surges.

PCSimple accepts no responsibility for loss of computer data, however caused, including any alleged loss occurring during data recovery.

Call-outs

Where practical, PCSimple can visit a customer’s premises and attempt to fix the problem on-site. In some cases, PCSimple may need to take computers back to the workshop for specific parts to be fitted.

Warranty

All hardware repairs and services, but specifically excluding software services, are supplied with a 4-week warranty. In any case, PCSimple Ltd will review the issue and apply a fair expectation policy.

Returns

Motherboards, memory and processors must be returned within 7 days for refund. All other items that are returned or exchanged for different items are subject to a 5% restocking fee.

We may, at our discretion only, waive the restocking fee provided the item is returned with non-ripped packaging in un-used condition. Items must be returned with a receipt. No returns or refunds on consumable items, printer cartridges, services, or items returned incomplete or without original packaging. Our returns policy only applies where you have changed your mind on goods, in the rare case that we have sold you faulty or misdescribed goods your Sale of Goods rights to a refund or replacement are not affected”.